World-Class Support Assures Your Success
Every DDM Novastar product you buy is backed by DDM Novastar’s commitment to superior customer support. This includes a fully-trained technical support team with well over 100 years of SMT and PCB production assembly experience. To further assure your success, DDM Novastar works with a worldwide network of factory-trained, independent representatives who fully understand the requirements of your specific application and stand ready to demonstrate DDM Novastar products.
Our Service Team is prepared to answer questions related to:
- Parts Identification and Ordering
- Applications Trouble Shooting
- Scheduling Equipment Service Maintenance
- Operator Manual Identification and Ordering
- Warranty Service Support
- Support for Installation & Startups
- Preventative Maintenance/Inspections
For your convenience, DDM Novastar maintains a Frequently Asked Questions database.
Our trained service engineers can be reached by telephone (215-485-5663), by email (firstname.lastname@example.org) or completing the contact form HERE.
For faster service - please have the model number and serial number ready when you contact us!