World-Class Support Assures Your Success

Every DDM Novastar product you buy is backed by DDM Novastar’s commitment to superior customer support. This includes a fully-trained technical support team with well over 100 years of SMT and PCB production assembly experience. To further assure your success, DDM Novastar works with a worldwide network of factory-trained, independent representatives who fully understand the requirements of your specific application and stand ready to demonstrate DDM Novastar products.

Replacement parts

DDM Novastar maintains an inventory of every part for every machine made since 1983. If your part was originally custom-made, we can still make a replacement for it.

Common parts from stock:

• Thermocouples
• Nozzles
• Bulbs
• Relays
• Handles
• Switches
• Motors
• Belts
• Fan blades
• Conveyor pallets
• And much, much more.

Our Service Team is prepared to assist with:

• Parts Identification and Ordering
• Applications Trouble Shooting
• Scheduling Equipment Service Maintenance
• Operator Manual Identification and Ordering
• Warranty Service Support
• Support for Installation & Startups
• Preventive Maintenance/Inspections
• Plus, rebuilding replacement assemblies of all types, even if they are obsolete.

For your convenience, DDM Novastar maintains a Frequently Asked Questions database.

Our trained service engineers can be reached by telephone (215-485-5663), by email (service@ddmnovastar.com) or completing the contact form HERE.

For faster service - please have the model number and serial number ready when you contact us!