Technical Support Center
As a designer and SMT manufacturer, DDM Novastar, doesn't just sell you equipment, we specialize in educating our customers on processes, materials, equipment, and implementation. Customers choose DDM Novastar, because we provide them with a total solution and assist them in obtaining the knowledge and advice they need to get the job done.
At DDM Novastar, we work hard at providing our customers with the right equipment to meet their specific needs and the support to make them successful. Our experienced and talented team have been providing customers with quick responses and solutions to their applications and technical issues directly from our SMT manufacturing facility in Pennsylvania for over 28 years.
We offer you a number of avenues to get the support you need.
DDM Novastar maintains a Factory Training Center for customers to learn how to use our equipment. Here, we also schedule regular training sessions. Learn more.
Search our Frequently Asked Questions to find an answer to your question.
If you don't find an answer there, submit an Ask An Expert form to send your question directly to our Technical Support group for a response.
Visit our Learning Center for useful information on SMT and Through Hole technology, technical articles, and a glossary of industry terms. You will want to return to this section often to view the latest updates.
Our File Library is where you will find downloads of our literature and videos on instrument operation.
Need service for a DDM Novastar product? Our Service Contracts page provides details on contacting our global technical service and support network.
We can assist you with leasing options for SMT Assembly equipment and rental options for Component Counters.
We are always looking for new and better ways to help you succeed in your business. We would love to hear your feedback and suggestions. Please take a minute to provide us with your input by submitting a Feeback Form.